Vista Management Package

Vista was designed specifically for the taxi industry, for one of the largest most successful taxi operations in the country. It combines all aspects of a modern taxi business from when an order is entered until it is dispatched, served by a driver, paid for by a credit card or billed to an account and finally payment made to the driver. All actions are integrated seamlessly with a set of modules operating with a single database and server that is web accessible. Vista is the most complete and modern taxi management system on the market today.

Reservations – fast, easy and accurate entry of customer requests

  • The operator’s screen provides easy entry of customer name, telephone number, pickup address, destination address, number of passengers and special needs (e.g. dog, wheelchair)
  • A street name database search aids the order taker with possible street names
  • The geo-coded street directory gives the latitude and longitude for the pickup address.
  • Internet orders are entered via sandbox
  • Handles immediate, future and regular calls
  • Validate Accounts
  • Customer call-back brings up the original order

Dispatchers or Supervisors – Manage exception situations

  • Manage stale fares, re-dispatch, change fares, cancel fares
  • See status of fare and cab
  • Map nearby vehicles to fare
  • Map and track individual vehicles
  • Ping for location of a cab
  • Send message to cab, whole fleet or cars in selected area
  • Customer call-back brings up the original order

Dispatch – the “heart” of the taxi operation

  • Fares are dispatched based on GPS to the closest vehicle and to those within a determined radius
  • Fares are matched to Driver preferences and Vehicle Type
  • No-show, Resend, Callout via phone or SMS, and proactive call-back. Callout/Call-back features are dependent on phone system integration.
  • GPS location is reported with Pickup/Meter On and Drop-off/Meter Off

Card Processing – online fast authorization

  • Authorize credit cards online in seconds with secure card processing
  • Use Multiple Merchant Accounts for different fleets
  • Screens let you review, void and settle transactions
  • Use car and driver screens to get transaction reports for payment
  • Run manual or automatic batch settlement
  • Filter transactions according to business rules for minimum and maximum value of fare and tip, repeated card use

Cashiering – efficient payment of drivers

  • Automate Driver Cashiering with all payments, dues and charges
  • Pay drivers for account charges, credit and debit cards, and private label, stored value, gift and corporate cards
  • Consolidate dues, gate fees, other charges
  • Go cashless with Driver Pay Card – direct to driver debit card

Accounting – efficient payment of drivers

  • Vista offers a full accounting package for coop’s and companies
  • Customer billing, invoicing and accounts receivable, general ledger, payables
  • Integrated to dispatch and cashiering – no re-keying of data or downloads

Reports & Driver Records – see how your business is running

  • Vista provides a full range of reports including job service, and searches by taxi, driver, customer
  • See Driver shift/vehicle assignments – tied into cashiering

Maintenance – tools to look after your fleet

  • Schedule maintenance for your fleet of vehicles
  • Costs of maintenance are integrated into Driver Cashiering

Mapping – where are cars, fares and jobs?

  • Track and map your vehicles with one-year online history
  • Replay a car’s path over selected period of time
  • View Driver and Job status and location
  • Get Directions to Pickup
  • Find Drivers in area
  • Ping for current location of a car

Driver Pay Card – save money, Go Cashless!

  • Take cash out of the equation when paying drivers – fast and easy and reduce security burden
  • Place money due to a driver on their personalized, reloadable VISA debit card.
  • Drivers receive payment for card and account fares without going to cashier
  • Drivers can use Visa debit card at any Allpoint Network ATM (37,000 USA locations) and for gas and retail purchases at any location where Visa debit card is accepted